How to Ship Using the FedEx of China, ShunFeng Express

How to Ship Using the FedEx of China, ShunFeng Express

Need to send a domestic shipment fast and reliably while you are living in China? ShunFeng Express (SF Express) is similar to FedEx Express back in the USA. A great company to use when you need to send documents quickly and securely. You can also use them to send packages. ShunFeng Express not the cheapest, but they are the fastest popular shipping service to use in China. Read this How-To article to find out how you can set up a shipment easily through WeChat!

Step 1: Download The App

First you will need to download the app from any of the major app stores in China:  

Apple’s App Store
Baidu App Market (百度手机助手)
Tencent App Store (应用宝)
XiaoMi App Store (小米应用商店)
Google Play 

Type in the pinyin “WeiXin”. Download the app shown in the picture, (微信).

This tutorial’s screenshots will be based on the UI from the IOS app, the method should be the exact same for Android or other operating systems. Some UI changes might occur due to app updates over time.

Step 2: Go To Contacts

Open the app and tap the Contacts icon on the bottom navigation bar.

Step 3: Search Bar

Tap the search bar at the top of the screen.

Step 4: Official Accounts

Tap on Official Accounts.

Step 5: Search For Account

Search for the name of the shipping company: 顺丰. You may also use pinyin to seach: shunfeng.

Step 6: Select Official Account

Make sure the account has the official logo. Refer to the picture above. It will be called 顺丰速运.

Step 7: Follow Account

Tap on Follow.

Step 8: Select Send A Package

At the bottom of the account will be a navigation bar. On the left-bottom button, Send Package (奇快递).

This will open a drop-down menu. Tap on the first option, Request Pick-up (快递员上门).

Step 9: Select Sender Address

At the top you will need to add the addresses. Tap the first one to add the Sender’s address.

Step 10: Add Sender Address

You will enter the sender information here. In the first box enter your first and last name (姓名), or a Chinese name if you have one. The next box is for your Chinese phone number (手机号).

Step 11: Add Province, City, and District

The next box is for your location. Tap on this box to open a menu. 

You need to select your province (省), city (市), and district (区). You will need to know the Chinese characters for your location on this menu. When done, tap Submit (确认).

Step 12: Add Your Address

The third box is for you to write your address including community, building number, floor, and room number. You will need this address in Chinese. Then tap Submit (确定).

Step 13: Add Receiver Address

Now back on the delivery screen, you will need to repeat the process for the Receiver’s Address. 

Once complete, both fields will be filled out.

Step 14: Choose Delivery

At the bottom of the screen has two options. One will show a fast shipping time and the other a little slower. In this example, it is 22rmb for deliver arriving the day after tomorrow before noon (后天12:00前送达). The other option is a little cheaper, it is 18rmb and will arrive the day after tomorrow by midnight (后天23:59前送达). Shunfeng Express (SF Express) is known as a fast, reliable shipper (especially for documents), similar to FedEx Express in the USA.

Step 15: Request Pick-up

After you select the shipping option, tap on the button on the map that says Place Order (下单).

Step 16: Pickup Confirmation

Your order will be picked up quickly and you will see this screen. This shows the delivery man’s name, rating, and estimated time of pick-up. Shunfeng Express (SF Express) usually will arrive within 1 hour to pick-up your package, although this will depend on your location in China.

Step 17: Shipment Details

This step is not 100% necessary (the driver will still come if you don’t do it) but it will be useful for the driver to give him more information about your shipment. This might also prevent them from calling you before they come, although they often still call. Tap on the red button at the bottom that says, Complete Your Package Information (完善递单信息).

Step 18: Package Content and Weight

Here we will enter more information about our shipment. Starting from top left and going clockwise, let’s go through each option.

First select what you are shipping. Here are the options:

文件 = Documents
数码产品 = Digital Products/Electronics
日用品 = Daily Items/FMCG’s
服饰 = Clothing
食品 = Food
医药类产品 = Medicine

There is also a field where you can enter your contents if it doesn’t fall into the categories listed above.

Underneath is the weight. Here are the options:

文件袋 = Documents
小纸箱 = Small Box
大纸箱 = Larger Box
行李箱 = Luggage
超大包装 = Oversized Box

When done, tap Submit (确定).

Step 19: Insurance Option

The next option is insurance (增值服务).

You don’t need to mess with this one. Just tap the X and go back.

Step 20: Select Payment Method

Here you will define the Payment Method (付款方式).

The options are:

寄付现结 = Shipper pays
到付 = Receiver pays when he gets it
寄付月结 = Shipper pays at a later date (ex: end of the month)

When done, tap Submit (确定).

Step 21: Leave Driver Comments

This is to leave the driver some Addition Information (捎话).

You can type it in the blank field provided or select one of the pre-defined options:

带包温江封 = Bring a folder for documents
带包装袋 = Bring a box
带纸箱 = Bring a bag
上门前请先联系 = Call before you arrive
要爬楼 = No elevator, must climb up the stairs

If you don’t have a box, no worries. They will take your items as is, or in a bag, and then box it when they get to the warehouse. They usually don’t charge for the box, but sometimes they will. If you use your own box, they will tape it free of charge.

Hit X to go back if you don’t need any, or tap Submit (确定) when done.

Step 22: Save Shipment Details

When you are finished, tap on Save (保存) at the bottom. It will also show you the estimated pricing of the shipment.

Step 23: Wait For Pick-up

The driver will usually arrive before the estimated pick-up time. He sometimes will also call you to double check what you are shipping and if you are currently at home. Sometimes they call, sometimes they don’t. If they call, you will need to use Chinese to speak.

You can always click the notification within the ShunFeng Express WeChat account to get back to your pending pick-up.

Just a heads up, often (by law I believe), the driver might ask to see your ID. They might then record your ID/passport number. Don’t be freaked out, this is standard operating procedure and is for security reasons I assume.

Please note that when they arrive, they will usually weigh your shipment with their device, possibly check your ID, and check your shipment content (unless it is documents). If you have taped your box up, they might ask you to open it so they can confirm the content for security reasons.

Step 24: Pay and Get Receipt

He will tell you the final cost and you will need to pay with cash, WeChat, or Alipay. He will print off the receipt and give it to you. This can be used to track your package if needed.

Step 25: Track Your Package

You can track a package by going back to the ShunFeng Express WeChat page and tapping the button at the bottom that says Track Package (查快递).

Step 26: Shipment History

This will show all your current and previous orders, along with their status. It might say Picked up (已取件), In-transit (运送中), or Delivered (已签收). You can also tap on the order to find further information.

Alternatively, you can enter your tracking number in the search bar at the top of the screen. Your tracking number can be viewed at the top of your receipt (Step 24), it will be a 12-digit number.

That’s it! You are done and have not sent your package using ShunFeng Express. See that wasn’t too hard, was it? SF Express is great when you want something shipped fast and securely (especially documents), also they have great customer service. They are not the cheapest, so if you are looking for low-cost, you might want to try shipping with YuanTong.