Shipping in China is often very fast, especially in large cities like Beijing or Shanghai. Most expats won't ship a package. And if they need to, they will both their coworker to do it for them. But honestly, who likes annoying others to do things that you can probably do yourself? If you are not sure how, just follow this step-by-step tutorial on how to do shipping in China through WeChat using YuanTong.
YuanTong is one of the top 3-5 common shipping companies used by locals. They are usually much cheaper than ShunFeng, which is the fastest. So if you are shipping a package and you don't need it to arrive overnight, this might be your best bet.
First you will need to download the app from any of the major app stores in China:
Type in the pinyin “WeiXin”. Download the app shown in the picture, (微信).
This tutorial’s screenshots will be based on the UI from the IOS app, the method should be the exact same for Android or other operating systems. Some UI changes might occur due to app updates over time.
Open the app and tap the Contacts icon on the bottom navigation bar.
Tap the search bar at the top of the screen.
Tap on Official Accounts.
Search for the name of the shipping company: 圆通快递. You may also use pinyin to seach: yuantong kuaidi.
There will be many accounts related to this company. Make sure you select the right official account. It should have a checkmark to the right. Match the name and logo to the picture above. Tap on the account.
Tap on Follow.
At the bottom navigation bar, tap on Send Package (奇件). Then on the dropdown menu, tap on Home Pickup (快递员上门).
This will open up the Package Information page. Tap the first tab to fill-in the shipper address (奇).
Tap on Add New Address (新增地址).
On the address page, fill in the information. Match the Chinese below with what to enter:
姓名 = Name
联系方式= Contact number
详细地址 = Detailed address**
*You will need to select province, city, district in this order from the dropdown menus when selecting region. These options will be in Chinese.
**You will need to enter your address in Chinese.
You can ignore the checkboxes and leave them blank. These allow you to ship the package as unlisted addresses. Just leave them blank. Scroll down the page to find more info.
On the second part of the address details, you can leave this information box blank. Tap Save (保存).
Now do the exact same thing for the Receive Address (送).
The four options below the sender and receiver addresses are to describe your package or document you are sending. Let’s take them one by one. First select the top left box for Type of Package (物品类型).
The highlighted tab at the top says Package Content (物品名称). You will need to select what you are shipping. See the Chinese below for reference:
文件 = Document
食品 = Food
服饰 = Clothing
生活用品 = Consumer Products
数码产品 = Digital Products
其它 = Other
If you do tap Other, you will need to write in the space what it is. From the example above, I put Medicine (药品). Then press Confirm (确定).
Tap the second tab at the top after Package Content. This tab will be for Package (物品重量). Tap on the approximate weight of your package. Or, tap the Other (其它) and enter in the weight in the space. For example, you could add .5 and then hit Confirm (确定).
The next box of the four is the top right for Additional Services (增值服务). Once you open the options, you can select from a handful of services. I have translated them below:
需要纸箱 = Need box/carton
贵品报价 = Expensive products
需要爬楼 = No elevator
缺文件袋 = Need document pouch
上门请联系 = Call before arriving
If you don't select "Call before arriving", the delivery man will just show up within an hour or so (not always), which is okay when you plan on staying home all day. However, if you do select "Call before arriving", you will need to speak in Chinese.
If none of these apply to your shipment, don’t select any and tap on the X to exit.
The next box is the bottom left which is for Shipping Service (时效产品). This is for selecting Type of Shipping. The option will be either Rushed (计时达) or Standard (标准快递).
Rushed will charge a 10rmb fee in this example. We will select the standard shipping.
Some receiving addresses might not even have the rush option available and standard might be the only option.
The last box in the bottom right is for Coupons (抵用券) and since we don’t have any, we will skip to the bottom of the screen. Make sure you select the I Agree (我同意) checkbox to accept terms and services. Then tap on Submit (提交).
You will then come to your order page. The top tab says Awaiting (得取件). The highlight text at the bottom will say Not Picked Up (未接单). This means you submitted a request for shipping but the driver has not accepted the order yet.
Hint – if the package request doesn’t get picked up after many hours, you might want to start over and do it again. This happened with me when I requested a pickup later at night in the evening after the workers got off work. I expected them to come the next morning but never did so I had to do it again during their work hours and it got picked up fast.
Your order is in the system and now awaiting pickup. Next, I will show you how to get to your My Order page directly from the official account so you can see when the status changes from Not Picked Up to Picked Up.
Enter the official account and at the bottom navigation bar tap on YuanTong Service (圆通服务). A dropdown will open and tap on YuanTong Member (圆通会员).
Tap on All Tools (全部功能) under the Customer Service tab (客服服务).
Tap on My Orders (我的订单).
Under the Awaiting tab (得取件), you will see your pickup. The highlighted text underneath will say Pickup (接单).
The driver should on his own after you schedule the pickup. If you selected the option to receive a call before arriving in step 17, they will call you. If you did not select the option, they might call anyways just to confirm you are at home or they may come directly.
Go back to the All Apps page as you did in Step 22.
Tap on the icon that says Track Package (查件).
Enter your tracking number. This number is found from Step 24.
The tabs on top will indicate status. If it is In-Transit it will be under the (中转中) tab. In our example, the package has already been delivered because it is under the Already Signed (已签收) tab. Under the tab you will see your package number and under that will be text, which I highlighted in yellow, that says Already Received (签收成功).
Great job! You just sent your first package in China and now know how to do it next time. Stop bothering your coworkers for simple things like shipping a package and start handling these tasks yourself.
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